Terms and conditions
Hitting the Wall owns this website and its content. By entering the site you agree to be bound by the following terms and conditions.
The information, content and materials displayed on this website is the property of Hitting the Wall. You may not use any of the content except as provided in these terms and conditions. Any copying, rearrangement, redistribution, modification, use or publication by you of any content or any part of the website, except for the limited rights of use granted hereunder, is strictly prohibited.
Hitting the Wall aims to ship products within 5 working days depending upon our suppliers. The production of orders is subject to processing and handling. To ensure the highest standards of quality in printing and packaging, some deliveries might take up to 21 working days. If in the event that your item is out of stock, you will be notified and refunded in full within 48 hours of your order confirmation. During holiday season, delivery time may be affected and temporary unavailable in selected areas due to bad weather or traffic condition and other unforeseen circumstances.
As only 100 copies are printed of each original design, Hitting the Wall cannot guarantee availability of all products, although every effort is made to update the website regularly to ensure quantities are accurate. If Hitting the Wall cannot fulfil your order due to availability, you will be notified and refunded via Paypal within 48 hours or, where feasible, offered an alternative. In the case of an alternative design, Hitting the Wall will offer you priority to reserve a copy of the available designs. After 48 hours of this offer, the design will be made available to all other customers via the website. Payment of all products is made in advance and is non-returnable and non-refundable. All photographs are only to provide a reference to the quality and finish of the each specific piece. All items are sold as seen.
All transactions are processed via Paypal in GDP.
Overseas shipments may be subject to import duties and tax. Hitting the Wall has no control over these charges and accepts no responsibility for any additional overseas costs. Hence, any additional charges shall be borne by the customer. All shipments will be packed in a hard envelope and delivered by Royal mail. We are unable to offer refunds or returns on any overseas goods, unless under special circumstances.
Hitting the Wall operates a 100% satisfaction policy. However, hitting the Wall will only except returns in the rare event of damaged shipments or for a reason deemed acceptable. These returns must be reported via e-mail within 5 business days after the shipment has arrived. Once a return has been reported, you have 10 business days to ship the item back. The cost of shipping the item back will be borne by the customer and you are advised to use the same method to ship the item back. Once the damaged item is received, it will be evaluated and a replacement, if available, will be sent within 5 business days. If this scenario occurs, please understand that every care is taken to package and ship each product. If an item gets damaged, it is not due to the handling or packaging on Hitting the Walls part. Hitting the Wall would and will never ship a damaged or poorly packaged item. Once the shipment has left the premises, Hitting the Wall lays all trust and assurance in Royal Mail.
Once the product has been dispatched to Hitting the Wall, the risk of loss will not be borne by Hitting the Wall. If UK customers have not received the goods within 7 days of the shipping confirmation email or overseas customers haven’t received the goods within 23 working days of the shipping confirmation email, please notify us via email and we will do our best to resolve the problem.
If you have any questions about our operation or these terms and conditions, please do get on the team radio.